Policy key definitions:
- "I", "our", "us", or "we" refer to the business, [Business name & other trading names].
- "you", "the user" refer to the person(s) using this website.
- GDPR means General Data Protection Act.
- PECR means Privacy & Electronic Communications Regulation.
- ICO means Information Commissioner's Office.
- Cookies mean small files stored on a users computer or device.
Saffron Restaurant is a Limited company registered in Jersey United Kingdom with registered company number RBN24463, registered as Saffron Restaurant at Havre Des Pas, St Helier, Jersey JE2 4UQ
By use of a third-party ordering system (Restolabs) we provide a way for you to order and make payment for our dishes and services. The legal contract for the supply and purchase of Products is between you and Saffron Restaurant.
Once you have selected your order from the menu you will be given the opportunity to submit your order by clicking on the 'Checkout' or similar button. Please note it is important that you check the information that you enter and correct any errors before clicking on this button since once you click on this input errors cannot be corrected.
If at any time prior to you clicking on the 'Checkout' or similar button, you decide that you do not wish to proceed with your order, you should close the application window.
On receipt of your order, we will begin processing your order and we will send you notification by email that your order has been received and that your order is being processed.
Please note that all estimated ready times quoted to you are approximate and may vary from the time is takes for your food to arrive. If your food arrives outside the estimated time you will not be entitled to a refund.
By placing an order through our Website, you warrant that:
(a) You are legally capable of entering into binding contracts with Saffron Restaurant
(b) You are at least 18 years old.
(c). You acknowledge and agree that if you have a specific food allergy or intolerance, you will contact the Restaurant directly to check that the food is suitable for you, before placing your order directly with them.
(d). Alcohol: You acknowledge and agree that: it is an offence for any person under the age of 18 to buy, or attempt to buy alcohol in Jersey, or for any person to buy, or attempt to buy, alcohol in Jersey on behalf of any person who is under the age of 18.
If your Order includes any alcohol, you will be asked to provide proof of your age on collection or delivery of your Order. If you are unable to provide proof that you are aged 18 or over, or if the management of Saffron Restaurant reasonably believes that the alcohol you have ordered has been bought by you on behalf of someone under the age of 18, the Restaurant reserves the right not to complete the delivery of the alcohol to you.
Price, Payment and Refunds
Prices will be as quoted on this Website. These prices may exclude delivery costs, which will be added to the total amount due (if you opt for delivery instead of collection), where applicable.
Payment for all orders must be made by cash, credit/debit card or PayPal. Payments must be made by the cardholder, or PayPal account holder directly. It is an offence to use any other persons credit/debit cards for payments without their consent.
All payments are made by the Customer, cardholder, or PayPal account holder directly to Saffron Restaurant.
Where any payment you make is not authorised you will be returned to the previous page on the Website and we shall not be obliged to provide the services.
Please note that once you have made your order and your payment has been authorised you will not be able to cancel your order nor will you be entitled to a refund.
Refunds will be made at the discretion of Saffron Restaurant and only in circumstances where your order cannot be fulfilled and no suitable/acceptable replacement is available
Please note that from time to time there may be delays with processing payments and transactions; on occasion this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your credit card.
Estimated times for deliveries and collections are only estimates. Saffron Restaurant does not guarantee that Orders will be delivered or will be available for collection within the estimated times.
Online payments will be made via Restolabs payment system and processed using Worldpay. Saffron Restaurant and it's website saffron.je does not store or have access to your card, or alternative, payment details.
When you make an order through the website, you may be asked to provide information about yourself including your name, contact details and payment information such as credit or debit card information. We may also collect information about your usage of the website and information about you from e-mails, calls or letters you send to us.
We may collect technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and use by us automatically if you use the service through your mobile device(s) via your mobile's browser or otherwise.
Information that you provide voluntarily:
Registration information when you create an account so we can:
1. create your account so you can place Orders under our Terms
2. identify you when you sign-in to your account;
3. contact you for your views on our Services; and
4. notify you of changes or updates to our Services.
Transaction Information when you place an order in order to:
1.process your order and to bill you;
2.communicate your order to the Restaurant;
3. send you status updates on your order;
4. reply to your order queries and questions and to resolve problems;
5. carry out analysis and research to develop and improve our Services; and
6. protect you and the Services by seeking to detect and prevent fraud or other acts in breach of our Terms or policies relevant to the Services.
Feedback on your views of our Services in order to:
1. reply to your questions or queries;
2. Information that we collect automatically
Activity Information so we can:
1. provide you with an improved experience;
2. give you access to your order history and preferences; and
3. provide other services at your request.
Cookies and similar technologies so we can:
1. measure and analyse the use and effectiveness of our Services;
2. customise and optimise the targeting of advertising for our Services across other websites and platforms; and
3. provide location services if you choose to share your geo-location.
We process information that you provide voluntarily, information that we collect automatically and information that we obtain from third party sources in order to constantly improve our Services. Using this, we can make it even easier for you to find the food you want when you want it, no matter what device you choose to use or where you are in Jersey.
Use Of Your Information
Your information will enable us to provide you with access to the relevant parts of the Website and to supply the services you have requested. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud.
We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services.
By using this website you agree that we may use your information to let you know about the status of your order by mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail via service providers under a secure data processing agreement.
We will not sell, distribute or lease your personal information unless we have your permission or are required by law to do so.
If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details on the website and/or amending your profile accordingly.
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed below. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time.
Our current EMS provider is Mailchimp. We hold the following information about you within our EMS system;
- Name as supplied
- Email address
- I.P address
- Subscription time & date
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
Your individual rights
Under the GDPR your rights are as follows. You can read more about your rights in details here;
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Some cookies are required to enjoy and use the full functionality of this website.
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Transparent Privacy Explanations
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.